Lucia Crossbody | Sand Beige

Full-grain and top-grain leather from LWG-certified tanneries, chosen for how it ages rather than how it looks on day one. Hardware is tarnish-resistant zinc alloy. Every piece is hand-cut, stitched, and finished in our own workshop.

Yes — every Bellessia piece carries a 3-year warranty against manufacturing defects, covering stitching, hardware, and construction issues at no cost. Separately, we offer 1 year of free general maintenance from your purchase date, covering everyday wear like scuffs and conditioning. After that first year, repairs remain available for the life of the bag at clear, published pricing — because we made it, and we’ll always fix it.

Manufacturing defects — stitching failure, hardware breakage, construction issues — are covered under the 3-year warranty. Damage from accidents, water or heat exposure, improper storage, or unauthorized third-party repairs isn’t covered. Natural leather characteristics like patina development and colour variation aren’t defects — they’re part of genuine leather.

Email support@bellessia.com with your order number and a couple of photos of the issue. We’ll confirm within 2 business days whether it falls under warranty, free maintenance, or paid repair, and share a quote if needed.

Most repairs are completed within 21 days of us receiving the item. If it takes longer, we’ll reach out before you have to ask.

Common repairs — restitching, edge touch-ups, hardware replacement, strap repair, deep cleaning — are priced clearly and shared with you before any work begins. Nothing is done without your confirmation first.

No — your order number or the email address you purchased with is enough for us to verify your purchase.

Store it in the dust bag provided, away from direct sunlight and humidity, and avoid overfilling to protect its shape. Full care instructions are on our Care page, and our repair service is always available if you need it.

Yes — plastic-free and FSC-certified, sourced from responsibly managed forests.